By Oluwagbenga Bankole
Etisalat customers in the
Federal capital territory, Abuja had a chance to interact with representatives
of the company at the 2015 edition of Etisalat customer forum. The Forum, which
is a customer-centric initiative aimed at driving a face to face dialogue and
obtaining instant feedback from Etisalat customers on its product and services
held recently at Blucabana Hotel, Abuja.
Speaking
at the Forum, Director, Customer Care, Etisalat Nigeria, Plato Syrimis,
stressed that customer satisfaction is at the core of the company’s business
and the company is committed to getting feedback from its customers and meeting
their diverse needs.
Syrimis
noted that, “Etisalat introduced the Customer Forum in 2010 with the objective
of demonstrating commitment to meeting the needs of our customers. We
understand that, the more we engage with our customers, the easier it is to
determine what we should be doing to keep them happy always.”
One
of the Etisalat customers who left the event happy was Duru Micheal, a bank
executive who had his son’s Cliqlite tab replaced with a brand new tab
following his complaints about the tab.
Other subscribers who attended the forum left satisfied after their questions
and issues were resolved by a team of Etisalat engineers and geeks.
Since
inception, the forum has hosted customers in Lagos, Abuja, Port Harcourt,
Calabar, Enugu, Benin, Ibadan, Kaduna, Warri, Onitsha and Akure.
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